Kathmandu: The Gen-Z Help Desk, established at the Ministry of Home Affairs since September 23, continues to receive and address the concerns of Generation Z groups. Samrajya Khadka and Rajendra Adhikari from Dailekh, along with Junal Gadal from Morang, have been working tirelessly to respond to phone calls, forwarding concerns to the relevant authorities. The desk officially opens at 10:00 am, but its closing hour fluctuates with the tide of public concern.
According to National News Agency Nepal, the desk, though not formally appointed by the government, comprises volunteers chosen by Gen-Z groups as their representatives. ‘We sometimes end up spending the whole night at the desk,’ Khadka shared, “Most callers come with a host of problems.’ Adhikari added that their volunteer duty comes with significant challenges, such as requests for access passes to Singha Durbar or urgent help for injured individuals in hospitals. Procedural delays sometimes lead to frustrations among callers.
So far, the Desk has recorded 124 grievances, 83 of which are from Gen-Z groups. Adhikari noted that their main focus remains on addressing issues faced by those injured during recent Gen-Z demonstrations and assisting affected families. Gadal mentioned that the Desk also hears from marginalized communities and victims of cooperative fraud, while maintaining its primary focus on Gen-Z concerns.
Reflecting on their time at the facility, Gadal observed a significant gap between citizens and the Singha Durbar. ‘We’ve come to realize just how unheard many people feel. Our efforts are aimed at easing that gap at least a little,’ he said.
Joint Secretary and Spokesperson at the Ministry of Home Affairs, Ananda Kafle, stated that the Desk was established to address the grievances of the Gen-Z population following the September 8-9 Gen-Z protest.